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Frequently Asked Questions - New Homeowner Questions Categories

New Homeowner Questions - Add/Edit/Delete FAQ's If I am a new Owner, how do I get information about the association? How do I get keys or codes to get into the pool areas? What if my title company did not give me a copy of my community documents? Who do I contact about barking dogs, dog droppings left unattended, cars parking on the street for several days, loud music, mischievious kids, vandalism, and street lights? Who do I make my payment out to? Where do I send my payment? Can we pay in advance for the entire year? If so can we pay by credit card? Who hires the porter, pool and landscapers? Are they affiliated with the Management Company? Does the Management company make money on the extra services provided to the community such as previously stated. What does the Management Company do? What do our dues pay for? Can we decrease our dues?

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Answers

New Homeowner Questions Question: If I am a new Owner, how do I get information about the association?   Answer: After you close on your home, your title company will forward the management company your closing documents and the management company will send you a welcome package in the mail. Your welcome package will have information about the community and also all the contact information for your community manager.   Back to top Question: How do I get keys or codes to get into the pool areas?   Answer: You can request keys or codes from your community manager, the management company website, or on your community website. (Note, not all communities have active websites so please check with your association manager to see if your community is online.) Some communities may require a deposit for keys or cards.   Back to top Question: What if my title company did not give me a copy of my community documents?   Answer: You can request a copy of your community documents from your manager or you can request a copy on the Select Management website under eforms or contact us.   Back to top Question: Who do I contact about barking dogs, dog droppings left unattended, cars parking on the street for several days, loud music, mischievious kids, vandalism, and street lights?   Answer: You may contact your property manager via email or phone and he/she will handle the situation according to the HOA restrictions, or guidelines. As always your correspondence will be kept confidential.   Back to top Question: Who do I make my payment out to?   Answer: Your Payment should always be made out to your association.   Back to top Question: Where do I send my payment?   Answer: With your coupon, your payments are sent directly to the Association's bank for processing. The bank scans your coupon and check and the data is then emailed to the management company. The data is automatically uploaded into the management software daily. If you use automatic bill payment through your bank, your payment will not include the coupon needed for the lockbox processing so you must send your payments to the management office directly at 5000 Quorum Drive Ste 175, Dallas, TX 75254. Payments are deposited daily at the management office.   Back to top Question: Can we pay in advance for the entire year?   Answer: Yes. You will carry a credit balance, and your monthly assessments will be charged/ credited each month as usual.   Back to top Question: If so can we pay by credit card?   Answer: Yes. On the Select Management website, click on the left hand column 'pay association dues'. You will be directed to the 'e-rent' website. You will be prompted to create a login and password (for security purposes). Once you have a login and password you may pay by credit card or E-check. Additional fees may apply, please fully read the user agreement for further details.   Back to top Question: Who hires the porter, pool and landscapers?   Answer: The Board of Directors has the authority to hire, or eliminate a contractor. The Management Company assists the Board in obtaining competative bids from companies in the Metroplex and surrounding areas so the Board can make an informed decision.   Back to top Question: Are they affiliated with the Management Company?   Answer: No. However, most of the companies we do business with we have had a business relationship with for many years, some as many as 20 years.   Back to top Question: Does the Management company make money on the extra services provided to the community such as previously stated.   Answer: No.   Back to top Question: What does the Management Company do?   Answer: The management company is hired to handle many association areas of responsibilities, the three main areas are financial management, administration and communication, and maintenance and repair. (Also refer to 'Management Company responsibilities')   Back to top Question: What do our dues pay for?   Answer: An HOA is like any other 'business'. There are operational expenses. The dues pay for operating expenses of the association. There are many expenses such as, landscaping, irrigation/water, lighting or electricity, refuse, property management, pool maintenance, porter service. All of these expenses are available for your review and informaiton, contact Select to coordinate viewing the associations books and records.   Back to top Question: Can we decrease our dues?   Answer: Your bylaws determine whether or not your Board of Directors can decrease or increase the dues at what amount.   Back to top

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