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Frequently Asked Questions - Accounting Questions Categories

Accounting Questions - Add/Edit/Delete FAQ's Who do I make my payment out to? Where do I send my payment? What are my payment options? My check hasn't cleared my bank, what do I need to do? I've never been late on my payments, do I have to pay the late fees? I got this late notice in the mail, but never received my invoice? If I am delinquent on my dues, can I make payment plan arrangements and what are the steps?

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Accounting Questions Question: Who do I make my payment out to?   Answer: Your payment should be made out to your association.   Back to top Question: Where do I send my payment?   Answer: With your coupon, your payments are sent directly to the Association's bank for processing. The bank scans your coupon and check and the data is then emailed to the management company. The data is automatically uploaded into the management software daily. If you use automatic bill payment through your bank, your payment will not include the coupon needed for the lockbox processing so you must send your payments to the management office directly at 5000 Quorum Drive Ste 175, Dallas, TX 75254. Payments are deposited daily at the management office.   Back to top Question: What are my payment options?   Answer: Payments can be made by check or money order. No cash is accepted. Credit cards and E-checks are available on the Select Management site or your community website. This option is a service of E-Rent Payer, not Select Management Company and all fees collected go to E-Rent. You can also set up an automatic draft through the Association's bank. the form you will need to print and mail is located under the documents catagory.   Back to top Question: My check hasn't cleared my bank, what do I need to do?   Answer: First, check with the management company to see if the check has been received. If it has, it will most likely clear your bank in a few days. If the management company has not recieved your payment with a week of mailing, their may be a postal problem and it may be necessary to stop payment and reissue another check.   Back to top Question: I've never been late on my payments, do I have to pay the late fees?   Answer: We understand that accidents may happen. If you have a good payment history and for some reason your payment is not received on time, contact the management company and we will work with you to resolve the matter.   Back to top Question: I got this late notice in the mail, but never received my invoice?   Answer: Unfortunately, failure to receive your invoice does not waive late penalties. Removal of penalties will be considered if the owner submits in writing to the Board of Directors a reason why they feel the fees should be waived. It may be best to set up a reminder of when the assessments are due in case you misplace your statement or don't receive a statement.   Back to top Question: If I am delinquent on my dues, can I make payment plan arrangements and what are the steps?   Answer: If you have difficulty paying your association fees, you can request a payment plan that will be reveiwed by the Board of Directors. The Board will make a decision and your property manager will contact you to let you know if the plan is approved.   Back to top

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